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Answers from your knowledge, not a script
AI customer support that answers from your business knowledge.
9 Meridian trains a support agent on your FAQs, policies, and product details so customers get accurate answers instantly — with a seamless path to your team when the issue needs a human.
Support that knows your business
Generic bots guess. A 9 Meridian support agent is trained on your actual documentation — return policies, pricing tiers, troubleshooting steps, service coverage — so customers receive answers that reflect how your business really works.
- Resolves routine questions without a ticket
- Keeps responses consistent with your current policies
- Supports conversations in the language your visitors use
- Escalates to your team with full context when needed
What the support agent handles
Frequently asked questions
Shipping timelines, refund rules, plan limits, feature availability — the agent answers from your source of truth, not a static FAQ page that drifts out of date.
Billing and account questions
Customers can get instant answers to common billing and account questions from your approved business information.
Product guidance
Which plan fits? How does feature X work? The agent walks users through your offerings using the same language your sales team uses.
Troubleshooting first steps
Common issues get guided walkthroughs. If the problem persists, the agent collects diagnostic details before handing off.
Human handoff without the runaround
When a conversation needs a person, the agent transfers the full thread — customer details, what was asked, what was tried — so your support team picks up exactly where the bot left off. No "can you repeat your order number?" loops.