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Treatment questions, answered
An AI front desk for med spa websites.
Prospective clients research treatments at all hours. A 9 Meridian chat agent answers service questions using your approved content, captures consultation requests, and helps visitors book — so your front desk focuses on in-clinic guests, not the phone.
What the agent handles for a med spa
The agent learns your treatment menu, pricing approach, provider bios, and policies — so visitors get accurate, on-brand answers without waiting for a callback.
- Answers general questions about treatments using information approved and provided by the practice
- Captures consultation requests with treatment interest and concerns
- Qualifies leads based on service interest, preferred timeline, and the information your business chooses to collect
- Books consultations or appointments on your Google Calendar
- Answers questions about your published pricing, packages, and memberships
- Escalates clinical questions or complex cases to your clinical team
Treatment education without the brochure
Visitors often ask: "Does microneedling hurt?" "How long does Botox last?" "Am I a candidate for laser?" The agent answers from your approved content — using your terminology, your pricing philosophy, your clinical voice.
Consultation requests that convert
When someone is ready, the agent collects the details your coordinators need — treatment of interest, skin concerns, preferred days — and books the consultation directly on your calendar. No phone tag, no form abandonment.
After-hours and weekend coverage
Aesthetic research peaks when the clinic is closed. The agent keeps the conversation going, captures the lead, and ensures your team wakes up to a qualified consultation request — not a voicemail pile.
Important disclaimer
9 Meridian provides customer communication and lead-capture automation, not medical advice. The agent should not diagnose conditions or make clinical recommendations. Questions requiring clinical judgment should be escalated to qualified providers. Do not send protected health information through the chat unless your specific implementation has been designed and approved for that use.